AI-Powered Call Analysis
Make your conversations meaningful with detailed call analysis.
With our native AI-powered chatbot, we analyze your calls, measure quality, and automate management processes.
Maximize switchboard efficiency with real-time analysis and advanced insights.
New Era in Call Centers: Artificial Intelligence-Powered Reporting
Our application offers an AI-supported chat experience while processing call logs.
To get the report you want, just ask, you can get instant, accurate and detailed reports with the questions you convey in human language.
Thanks to the local artificial intelligence engine that works specifically for you, you will have a safe and fast experience.
Featured Features:
Data Security: All processes run on your local servers; your data does not go out.
Natural Language Processing: Reach the report you want with a simple question without dealing with complex queries. (Ex: "Report calls made to Ankara city", etc.)
High Performance: Get results in seconds thanks to the advanced analysis engine.
Flexible Reporting: Produce special reports according to different criteria.
Call Management and Performance Panel
Collect CDR (Call Detail Recording) and CMR (Call Measurement Recording) data in a single smart panel.
UC Gadget instantly analyzes all critical information such as duration, direction and quality of your calls. Monitor call performance with real-time data, detect problems in advance and make operational decisions with confidence.
All your call data in a single center, easily accessible and meaningful.
Customer Based Communication Analysis
uc-gadgets provides tools to analyze your organization's relationships with external companies such as partners, customers, contractors and vendors. We analyze incoming and outgoing calls from landlines and your employees' mobile phones and generate reports according to the external companies your organization communicates with. It can be integrated with 3rd party systems for two-way communication.
Our Features
Advanced User Management
With the comprehensive RBAC (Role-Based Access Control) structure, you can authorize and group users and easily manage access levels.
Call Quality
CMR data provides call quality measurements such as jitter and latency.
With this information, users can easily analyze the technical quality of each call.
Customer Based Communication Analysis
It analyzes the raw data in call records and transforms it into meaningful results; it offers the opportunity to evaluate communication processes on a customer basis.
Script Management
Users can install Python scripts, schedule them and monitor their logs. In this way, they can manage all their processes effortlessly through a single application.
Cost Control and Budget Allocation
The Budget Control Module allows the monthly budget to be allocated internally to branches, sites, departments, individuals and cost centers.
Smart Chatbot Integration
The AI-powered chatbot interacts with the data instantly; it understands your questions and presents the results as a table without going online. Fast, secure and effortless data analysis is possible.
Our Solutions
CDR Analyzer
A CDR is a database containing detailed records of calls on a network. These records are used to monitor and analyze voice call traffic and details of calls.
Information contained in CDR Data:
- Call date and time
- Caller and dialed numbers
- Duration of the call
CMR Analyzer
CMR is a logging system that provides data on the quality of calls and allows you to evaluate network performance. CMR is used to track quality issues that occur during a call.
Main Information Contained in the CMR:
- Packet loss rate
- Latency
- Jitter
CDR provides general information about calls, while CMR focuses on quality and performance metrics.
RBAC
RBAC (Role-Based Access Control) is a method used to manage access rights in a system. RBAC associates users with specific roles and authorizes access to users according to the permissions these roles have.
This way, users can only access resources assigned to their role. RBAC is used to improve security, simplify administration and make access control more streamlined.
Python Script
This module provides a powerful platform for running Python scripts with a flexible and user-friendly interface. Users can upload their own scripts, quickly output the code and easily observe the results within the application.
You can load and run Python scripts directly into uc-gadgets for your data analysis or automation tasks and increase your productivity.
- Code Execution Support
- Real-time Output Monitoring
- Flexible Use
- File Upload and Use
- Easy Management
Competitor Analysis
Comparison of key features in different applications.
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Uc-Gadgets |
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CDR Analysis | ||||
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CMR Analysis | ||||
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Real Time Analysis | ||||
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Customizable Reports | ||||
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Artificial Intelligence Integration |
Check Our Blog Posts
Best Data Analytics Solutions for Contact Center
Contact centers are increasingly leveraging data analytics solutions to improve customer experience and increase operational efficiency. However, analyzing large amounts of call data can be challenging.
What is CMR Jitter Delay? Ways to Improve Your Call Quality
When VoIP (Voice over IP) technology is used in call centers, jitter delay can be one of the biggest problems that directly affect call quality. In VoIP calls, voice is transmitted to the other party in small data packets.
Incoming and Outgoing Call Distribution: Strategies to Increase Efficiency
In call centers, inbound and outbound call distribution is of critical importance to ensure customer satisfaction and increase operational efficiency. How calls are routed, the performance of customer representatives and the quality of service are directly dependent on this data.