Artificial Intelligence Supported Call Analytics
Make your switchboard conversations smart.
With our native AI-powered chatbot, we analyze your calls, measure quality, and automate management processes.
Maximize switchboard efficiency with real-time analysis and advanced insights.
New Era in Call Centers: Artificial Intelligence Supported Reporting
Our application offers an AI-supported chat experience while processing call logs.
To get the report you want, just ask, you can get instant, accurate and detailed reports with the questions you convey in human language.
Thanks to the local artificial intelligence engine that works specifically for you, you will have a safe and fast experience.
Featured Features:
Veri Güvenliği: Tüm süreçler yerel sunucularınızda çalışır; verileriniz dışarı çıkmaz.
Doğal Dil İşleme: Karmaşık sorgularla uğraşmadan, basit bir soru ile istediğiniz rapora ulaşın. (Örn: ” Ankara şehrine yapılan çağrıları raporla”, vb)
Yüksek Performans: Gelişmiş analiz motoru sayesinde saniyeler içinde sonuç alın.
Esnek Raporlama: Farklı kriterlere göre özel raporlar üretin.
Call Management Dashboard
A CDR is a data set of detailed records of telephone calls. These records contain all important information from the beginning to the end of a call. CMR stands for call measurement records and includes performance data collected during a call. These records are used to evaluate call quality and performance. You can review and analyze the CDR and CMR data we collect.
Customer Based Communication Analysis
uc-gadgets provides tools to analyze your organization's relationships with external companies such as suppliers, partners, customers, contractors and vendors. We analyze incoming and outgoing calls from landline and your employees' mobile phones and generate reports based on the external companies your organization is in contact with. It can be integrated with 3rd party systems for bi-directional communication.
Our Features
Advanced User Management
By creating user groups, the supervisor, who manages the call, is able to manage the call in a more modular way.
Call Quality
By measuring the network-based quality of each call, the network quality of location-based calls can be scored and reported at industry standards.
Customer Based Communication Analysis
The Communication Suite provides tools to analyze your organization's relationships with external companies such as suppliers, partners, customers, contractors and vendors.
Script Management
All audio and video equipment can be managed and monitored with scripts. These scripts can be run periodically, logged, updated and produce results.
Cost Control and Budget Allocation
The Budget Control Module allows the monthly budget to be allocated internally to branches, sites, departments, individuals and cost centers.
Smart Chatbot Integration
The artificial intelligence-supported chatbot in our application speeds up your business processes by bringing the data you need instantly.
Our Solutions
CDR Analyzer
A CDR is a database containing detailed records of calls on a network. These records are used to monitor and analyze voice call traffic and details of calls.
Information contained in CDR Data:
- Call date and time
- Caller and dialed numbers
- Duration of the call
- Call status (successfully completed or failed)
- Type of codec used
- IP addresses
CMR Analyzer
CMR is a logging system that provides data on the quality of calls and allows you to evaluate network performance. CMR is used to track quality issues that occur during a call.
Main Information Contained in the CMR:
- Packet loss rate
- Latency
- Jitter
- MOS (Mean Opinion Score)
- Codec information
CDR provides general information about calls, while CMR focuses on quality and performance metrics.
RBAC
RBAC (Role-Based Access Control) is a method used to manage access rights in a system. RBAC associates users with specific roles and authorizes access to users according to the permissions these roles have.
This way, users can only access resources assigned to their role. RBAC is used to improve security, simplify administration and make access control more streamlined.
Python Script
This module provides a powerful platform for running Python scripts with a flexible and user-friendly interface. Users can upload their own scripts, quickly output the code and easily observe the results within the application.
You can load and run Python scripts directly into uc-gadgets for your data analysis or automation tasks and increase your productivity.
- Code Execution Support
- Real-time Output Monitoring
- Flexible Use
- File Upload and Use
- Easy Management
Competitor Analysis
Comparison of key features in different applications.
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Uc-Gadgets |
Script Management | ||||
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CDR Analysis | ||||
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CMR Analysis | ||||
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Real Time Analysis | ||||
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Customizable Reports | ||||
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Yapay Zeka Entegrasyonu |
Check Our Blog Posts
Best Data Analytics Solutions for Contact Center
Contact centers are increasingly leveraging data analytics solutions to improve customer experience and increase operational efficiency. However, analyzing large amounts of call data can be challenging.
What is CMR Jitter Delay? Ways to Improve Your Call Quality
When VoIP (Voice over IP) technology is used in call centers, jitter delay can be one of the biggest problems that directly affect call quality. In VoIP calls, voice is transmitted to the other party in small data packets.
Incoming and Outgoing Call Distribution: Strategies to Increase Efficiency
In call centers, inbound and outbound call distribution is of critical importance to ensure customer satisfaction and increase operational efficiency. How calls are routed, the performance of customer representatives and the quality of service are directly dependent on this data.